FAQS

On arrival we will scan your ticket from your mobile phone or paper based ticket.  Please ensure you check to find your ticket before the day and have it ready when arriving at the gate.

If you are unable to find your ticket in your emails check your junk/spam mail and also search under Devon Rural Events.

If you are still unable to find them contact us and we can resend them to you.

Unfortunately not. If purchasing a teenage ticket (under 18) you must be accompanied by an adult 21+.

(3 Teenagers per adult.)

We have a capacity of around 2,500 people. We’re about community and family and both of these are high on our agenda. The site is compact enough to not get lost in and gives you the perfect chance to make new friends or hang out with old ones.

We’re all big music lovers here at Altitude and we’re committed to putting on a weekend that showcases local artists as well as acts from around the UK. We don’t particularly have a narrow musical focus – we try instead to ensure that our live music brings energy or something special to savour. Acclaimed DJ’s end both evenings with sets that usually get Bristol or London up and dancing, so bringing them to the Blackdown Hills is a real coup.

Thursday  – If you have a 3 day ticket you can camp from midday on Thursday 27th July 2025

The Festival site will also be open from midday with live music starting around 1.30pm ish.

Friday  –  The Festival site will be open 8.00 am for breakfast with kids entertainment starting from 11am and  live music starting at 12:30.

Campers can pitch up from 8.30 am

Saturday

The festival ground will be open for campers for breakfast from 8am.  Live music will start at midday and kids entertainment from 11am.

Closing times

Thursday and Fri– 1am (last band set ends 11:00pm – DJs & dancing until 1am)

Saturday – 2am (last band set ends 12:00am – DJs & dancing until 2am)

Both bars will take card payments and we have encouraged food sellers/suppliers to also take card payments. We can also do cash back at the main bar. It sometimes takes a while to go through, so please be patient with us.

Unfortunately we cannot offer refunds for our tickets, however we have partnered with TicketSwap as our official ticket reseller. Selling tickets anywhere other than TicketSwap is strongly discouraged.
If you are experiencing issues selling your tickets, please reach out to the TicketSwap support team.

Parking and camper van access stickers should be purchased separate from your ticket. The stickers will be sent to you prior to the festival.  Parking is around the festival site and stewards will point you in the right direction.

As we are in a field the site is slightly uneven, though we will be allocating disabled spaces in the nearest car park to the site gate.  Please show your blue badge to the stewards so that they can assist you in finding an appropriate space.

Unfortunately not. We open early each morning and have plenty of different breakfast options as well as a wide variety of delicious food sellers that cater for all dietary requirements.

Yes we have lots going on for the whole family throughout the weekend.  We are delighted to welcome back Dan The Hat and his friends. Kids entertainment starts around mid day.

We are afraid not.  Camping and camper van areas are separate. The safety of all of the attendees is paramount and as part of our safety requirements the camper van area is segregated from the tent area (although they are in very close proximity) we recommend arriving as early as you can to pick your spot as it will be on a first come first served basis.

The car parking is adjacent to the camping but it’s a big field. If you have a lot to carry we recommend you bringing your own wheel barrow.

Altitude is a relatively small festival, however we do our best to provide support for those wishing to attend who have accessibility requirements.

• Accessible toilets are provided on site

• Should you need to be dropped close the arena for ease of access, this can be arranged by emailing us at altitudevf@gmail.com

• Accessible viewing areas have been implemented at both the Mole Hill and Beacon stages

However, the festival does take place outdoors on grass farmland. The site is hilly and can be more difficult to access for those in wheelchairs or with reduced mobility, especially in bad weather so we advice that this is considered.

We also offer free carer/personal assistant tickets for those over 16 years of age who require a carer/personal assistant. To apply, please email us at altitudevf@gmail.com. You will be asked to provide evidence of one of the following:

• Middle or Higher rate DLA for care and/or mobility

• Receipt of Enhanced Rate Personal Independence Payment (PIP)

• Registered Deaf or Blind

• A valid Access Card outlining a companion requirement

If you have concerns or queries, or would like to discuss how we can help with accessibility at the festival please feel free to get in touch by email at altitudevf@gmail.com.

If you hold a blue badge please make your self known to the parking stewards who will ensure you are able to park as near as possible.

The small size of our festival site makes Altitude the perfect event for your family if you are looking to dip you toe in to an afternoon /evening of musical delights. The event is family focussed with enough going on to keep kids of all ages happy.

Our festival team all own dogs and we love them dearly. However a term of our licence is that dogs can not be permitted on to the festival site. We appreciate that dogs are part of a family and that yours is well behaved but for this weekend they will not be able to attend.

We want the weekend to be one to remember for all the right reasons. Your safety and comfort is really important to us. Contracted experienced security staff are on site throughout the whole duration of the festival. They are supported by a small army of steward volunteers should you need help. Because we are so family orientated we have a relaxed feel as an event and any pre-festival nerves you might have will quickly disappear.

Altitude raises money for various local charities and aims to support young people in arts and music. Bar sales generate the main bulk of our funds which we then pass on. We would therefore actively encourage you to support the bars therefore alcohol is not allowed to be brought on to the main site. Again your support in this is much appreciated. If you are camping then you can of course consume your own alcohol before heading on to the main site.

Alcohol can go two ways – joy or doom – so please remember that we are a family festival and to drink responsibly. We want you to have a good time but please remember that we are a rural festival and you must not consider driving home if you are over the limit – let’s make the festival one to recall for brilliant reasons.

Entry is ticket only. There may be limited tickets on the gate, but don’t miss out, buy online beforehand.

On production of a ticket you will be given one of our lovely wristbands which you must keep on for the weekend. The security team perform spot checks and you will be asked to leave if you do not have a wristband.

If you are over 18 and interested in volunteering at Altitude 2025 we are introducing a new option to get free entry (3 day adult ticket including camping) to the festival in return for your time. 

You will still need to purchase a parking ticket or campervan ticket which is not refundable. 

You will be required to complete three 3 hour shifts over the weekend (morning of Thursday 24th July to morning of Sunday 27th July). Tasks will range from traffic management, car parking, entrance gate crew, bar crew, litter picking. 

Your shifts will be spread out over the weekend so you’ll still have plenty of time to enjoy the festival. If you are volunteering with a friend we will aim to try and give you the same shift times so that you can party together when not helping (please ensure you mention this during the application stage).

You will be a key part of the festival crew and your commitment to completing your shifts will be essential to ensure we can safely and successfully run the festival. We are ideally looking for responsible people and if you have volunteered at other festivals that would be beneficial. 

When you apply please let us know 

Your Age  (proof of age be required prior to your shift) 

Any Previous experience 

Preferred shifts 

Once we have agreed that you can volunteer with us, you will receive a code and will need to purchase a discounted ticket for £25, the cost of which will be refunded to you after the festival is over (as long as you complete the allocated shifts). 

This is to ensure that people honour their commitment to help and complete the shifts they are allocated. If you do not undertake your allocated shifts you may be asked to leave site, and we reserve the right to refuse you festival entry (as a punter or volunteer) for all future Devon Rural events festivals or events. 

You will be required to undertake a short on line health and safety induction. We will aim to notify you of your shifts the month before the festival. 

Places will be limited. If you are interested please contact altitudevf@gmail.com 

 We’re always massively appreciative to anyone who wants to help out and look forward to meeting you on site .